Shipping and Returns

Where do you ship-

We ship internationally. Shipping is automatically calculated at checkout.

When can I expect my shipment-

In general, same-city deliveries from Perth arrive in 1-2 business days. Nearby  cities within 4 business days and the remaining locations 5-7 business days. 

What is your return/exchange policy-

My ilo products are non-refundable. To request a return for a faulty item , email info@my-ilo.com with your order number and reason for return. You will be contacted by a friendly customer service representative within 24 hours, Monday to Friday. 

• To make a return, please contact info@my-ilo.com.
• When making a return, we require that you send the tracking number, order number, and reason for return to info@my-ilo.com. 
• Returns must be received within 21 days for an exchange. Any return received after the 21-day period will be returned to the sender.
• Returns can take up to 3 days after delivery for our e-commerce warehouse to process. 
• Original shipping charges are non-refundable.
• Once your return is processed, you will receive an email confirmation.
• My ilo cannot accept responsibility for any packages lost, stolen, or damaged in transit.

When can I expect my refund-

Once a refund is issued, funds will be reimbursed to the original form of payment within 3-5 business days.