Shipping and Returns

Where do you ship-

We ship internationally. Shipping is automatically calculated at checkout.

When can I expect my shipment-

In general, same-city deliveries from Perth arrive in 1-2 business days. Nearby  cities within 4 business days and the remaining locations 5-7 business days. 

What is your return/exchange policy-

My ilo products are non-refundable. To request a return for a faulty item , email info@my-ilo.com with your order number and reason for return. You will be contacted by a friendly customer service representative within 24 hours, Monday to Friday. 

• To make a return, please contact info@my-ilo.com.
• When making a return, we require that you send the tracking number, order number, and reason for return to info@my-ilo.com. In the event the package is lost, the customer will be responsible for tracking and routing the package back to My ilo and getting it to our warehouse within the time period allotted for a return to be accepted. Please keep your tracking number on record until the return confirmation email is received.
• Returns must be received within 21 days for an exchange. Any return received after the 21-day period will be returned to the sender.
• Returns can take up to 3 days after delivery for our e-commerce warehouse to process. Once we receive your return and confirm its condition is acceptable, we will process your exchange within 5 business days. Please note we reserve the right to reject returns on damaged goods that do not pass inspection upon receiving at our warehouse. Original shipping charges are non-refundable. Once your return is processed, you will receive an email confirmation. My ilo cannot accept responsibility for any packages lost, stolen, or damaged in transit.

When can I expect my refund-

Once a refund is issued, funds will be reimbursed to the original form of payment within 3-5 business days.