Where do you ship-
We ship internationally. Shipping is automatically calculated at checkout.
When can I expect my shipment-
In general, same-city deliveries from Perth arrive in 1-2 business days. Nearby cities within 4 business days and the remaining locations 5-7 business days.
What is your return/exchange policy-
My ilo products are non-refundable. To request a return for a faulty item , email email@example.com with your order number and reason for return. You will be contacted by a friendly customer service representative within 24 hours, Monday to Friday.
- To make a return, please contact firstname.lastname@example.org.
- When making a return, we require that you send the tracking number, order number, and reason for return to email@example.com.
- Returns must be received within 21 days for an exchange. Any return received after the 21-day period will be returned to the sender.
- Returns can take up to 3 days after delivery for our e-commerce warehouse to process.
- Original shipping charges are non-refundable.
- Once your return is processed, you will receive an email confirmation.
- My ilo cannot accept responsibility for any packages lost, stolen, or damaged in transit.
When can I expect my refund-
Once a refund is issued, funds will be reimbursed to the original form of payment within 3-5 business days.