Domestic shipping can take up to 5 business days.

International shipping could take up to 21 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

All Australian orders over $50 qualify for free shipping.

Yes, we offer free shipping for all Australian orders over $50.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

My ilo products are non-refundable. To request a return for a faulty item, email info@my-ilo.com with your order number and reason for return. You will be contacted by a friendly customer service representative within 24 hours, Monday to Friday. 

We are so excited for you to own your first My ilo vibrator! Sex toys are such a fun way to dive into exploration of self-pleasure. We recommend taking our 'Which Vibrator Is Right For Me' quiz, a fun & informative way to find the vibrator to suit all of your pleasurable needs. 

We have 2 specifically designed a couples play vibrators- the My ilo Ring & the My ilo Remo. The My ilo Ring can be used with your partner to stimulate each other's erogenous zones and all your partner control of the device by wearing on their finger. The My ilo Remo is sold with a wireless remote, try using this vibrator outside of the bedroom to spice up your pleasure ritual! 

The My ilo Duo is splash-proof for cleaning, but do not submerge this product for more then 15 seconds underwater. The rest of our collection is 100% waterproof. Get playful and take your toys into the shower, or bath! 

The Melt Massage Candle has been specifically designed with the ingredients of shea butter, soy wax, coconut oil & olive oil. These ingredients have a low melting temperature therefore heating to a safe point to be poured directly onto the skin. Please make sure that the candle is blown out before usage. 

We reuse our bottles as small flower vases and our jars to store homemade face scrubs. Our favourite homemade face scrubs are made by combining 1x tablespoon of brown sugar with 1x tablespoon of raw honey! If you do not wish to repurpose your bottle, please remove the label and recycle with the lid attached.