Enquirer Bellow

Our founders, Claire & Luciana are always here to help you with any enquires and guide you along your sexual wellness journey. We are based in Margaret River, Western Australia (AWST) with our body products locally produced here. 

For any inquiries, please email us! You will be contacted within 24 hours, Monday to Friday.

Contact us


For wholesale enquiries, check out ilo on Faire


My ilo products are non-refundable.

To be eligible for a refund or exchange on a damaged item, please send us an email at info@my-ilo.com. Include a video of the faulty item when you are trying to start and charge the item. We will show this to our engineers and come to you with a solution.

Developed in line with our sustainability practices, the recycling program is entirely free and open to any vibrator brand.

Send your sex toys for recycling to: 

My ilo
11/119 South Terrace,
WA, 6160

Read more here

Our packaging is 100% discreet with no My ilo branding on the outside of the box. The shipping box is made from 100% recycled card and left in its original colour -brown card avoiding harmful bleach chemicals and inks.

Standard delivery 5-7 days.

Express delivery 2-4 days.

Please note we are located in Western Australia increasing delivery times.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.